Thing 34: Online Answer Sites
The appeal of online answer sites is clear. Often questions that patrons want to ask reference librarians are: personal and/or embarrassing. I know that personally I look up information online that I would NEVER ask anyone. Furthermore, often the answer sites lead to other information that is interesting and informative. I really enjoyed reading some of the questions and replies on The Straight Dope page. The questions were funky and the responses were entertaining. I think that people use the answer sites for the reason that is listed above and also for the ease and speediness of getting the answers,even though they may be incomplete or incorrect. However, I think that learning suffers if all a person has to do is copy and paste answers to complete an activity. If students were only getting these fast facts to apply the knowledge, then these sites are very useful. However, if teachers are asking for responses that anyone can “google” to get the answers, they are expecting low-level thinking skills from their students. I don’t think there is any one of us who would go back to the time when “ready-reference” meant checking an almanac or encyclopedia in print form to get a quick answer; however, these tools should never replace scholarly discourse or personal encounters with experts in the field.
